In the ED community there is a new marketing tool—30 minute or no-wait Emergency Department.
The implication is that a provider (physician, PA, or NP) will greet you a la WalMart and begin the relationship immediately. There are billboards, internet advertising, etc. that proclaim that your care will be improved because it will be faster.
On the upside, if properly conducted where the patient is fully evaluated there should be significant PRC or Press-Gainey score improvements.
I would prefer to see the metrics based on both speed, quality, and outcome.
Welcome to the 2 hour LOS ED.
The provider will either discharge, admit, or carefully discuss with the patient and family the “battle plan” for disposition at the 2 hour mark.
Discharge prior than 2 hours
Admit prior than 2 hours
Discussion with patient
a. Outline the time frame
b. Discuss need for more tests (i.e. CT abdomen)
c. Waiting for consultant
d. Providing more treatment to avoid admission (i.e. fluids, 2nd set of Troponin levels, etc)
This would be the “ED Value Plan” that encompasses speed, efficiency, communication, and quality. (9 out of 10 members in my family would choose this plan).
XpressTechnologies Electronic Health Records continually works with providers to produce solutions that work for them.